Patient Information

We no longer require a referral for new patients. However, it is the responsibility of the patient to get a referral if required by their insurance company. If a referral is required by an insurance company but was not obtained, the patient is responsible for all of the charges incurred during the visit.

We understand that situations may arise that require you to cancel or reschedule an appointment. To allow us sufficient time to offer the appointment to another patient, we require at least 24 hours’ notice, received during the regular business hours of the office where your appointment is scheduled. Business hours vary by day and location and may be affected by holiday closures. Cancellation requests submitted through website forms, social media messages, or other non-approved communication channels will not be accepted as valid notice.

Cancellation or rescheduling requests received after business hours will be considered received when that office reopens on its next business day. For example, if an office closes at 1:00 p.m. on Friday, notice for a Monday appointment must be received before 1:00 p.m. that Friday.

Office, Botox, and Med Spa appointments scheduled for 30 minutes or less that are canceled or rescheduled without the required notice will be subject to a $50.00 fee.

Surgery, filler, and Med Spa appointments scheduled for 45 minutes or longer that are canceled or rescheduled without the required notice will be subject to a $100.00 fee.

Patients who miss a scheduled appointment without notifying the office will be considered a no-show and will be subject to the applicable fee listed above.

Cancellation and no-show fees are the sole responsibility of the patient and must be paid in full within 90 days. Unpaid fees may be handled in accordance with our "Past Due Accounts" policy. We understand that unavoidable or exceptional circumstances may occasionally prevent a patient from providing the required notice. Fees in this instance may be evaluated by practice management. Questions regarding cancellation, rescheduling, or no-show fees should be directed to the Business Office.

We ask that EVERY patient bring their insurance card with them to EVERY visit. This assures that we file your visit correctly with your insurance company. If we have your correct insurance information, we will file your visit and any medically necessary procedures with your insurance company. We do not file cosmetic or medically unnecessary procedures or treatments with your insurance company, and require full payment for those at the time of service.